Startups in India – iYogi

Name of the Firm: iYogi

Introduction

India-based startup, iYogi provides home and small business users around the world 24/7 computer support. The firm provides support on every-day use technologies via phone and remote access.

Aiming to raise the bar on service quality, the firm’s customer approval rate of 93% and resolution rate of 84% are amongst the highest in the computer support industry.

Business Description

iYogi services are available to customers worldwide via phone and remote access. The firm has an experienced team and uses proprietary technology – iMantra - to deliver its services at an affordable price.

The team identifies the problem and use iMantra, the firm’s proprietary knowledge database and a personalization engine to deliver customized service. The database is built with each interaction, capturing the problem, its solution and the specifications of the computer hardware, software and all the peripherals. iYogi's personalization engine also tracks information like consumer demographics and behavioral profile.

iYogi offers its range at different price points – from a single incident fee of $9.99 to an annual, unlimited incidents subscription for $89.99.

Funding 

IYogi recently received funding from venture capital firm Canaan Partners and Santa Clara-based SVB Financial Group. The joint investment of $3.1 million is to be utilized for expansion of service offerings, sales and marketing programs, and enhancement of delivery operations in India.

About the entrepreneurs

IYogi is founded by Uday Challu (formerly with NewGen Software) and Vishal Dhar (former CEO of Friday Corporation).