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Knowledge Professionals
&
The Indian KPO Market

Table of Contents of The Knowledge Professionals and the Indian KPO Market

 

Knowledge Professionals and the Indian KPO Market

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Executive Summary

1.0 Introduction
1.1 KPO Market in India: An Overview
1.2 Indian Academia
1.2.1 Indian Education System
1.2.2 Manpower Supply Sources for the KPO industry
1.3 Government–Industry–Academia Linkages to meet demand for skilled personnel
2.0 Knowledge Process Outsourcing in India
2.1 Demand and Supply Statistics of Professionals in India
2.2 KPO – Essential Skill Sets for Professionals
2.3 HR Practices in KPO Industry in India
2.4 KPO Billing Rates
2.5 Evaluation Processes, Performance Metrics and Certifications
2.5.1 Evaluation Processes
2.5.2 Service Level Agreements Metrics
2.5.3 Certifications
2.6 Regional Trends
3. SWOT Analysis
4. Government Initiatives
5. Key Aspects in Outsourcing Operations in India
5.1 Setting Up Operations
5.2 Hiring Skilled Personnel
6. Conclusion

 

 

 

 

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