The Top Ten of Outsourcing in India: Introduction

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Outsourcing has moved beyond being a fad, it is now a sizable industry providing employment to millions of people worldwide. It’s a business model and one that works for firms globally.

What’s more, all of us are empowered to shape its future! Here’s how. Governments of several countries discuss and debate outsourcing. They promote its growth through tax breaks, creation of infrastructure and better allocation of resources. The outsourcing industry associations too are working to create benchmarks, through the setting of standards and certifications. NASSCOM, the software and services industry body in India has been working to create a pool of qualified resource people through its specially designed certification programs. As a frontrunner, proving that the world is truly flat, the outsourcing industry has had its fair share of obstacles to growth – attrition, security concerns, hiring and retaining talent, media attacks and so on.

Firms that choose to outsource have their work cut out for them. But, in a fledgling industry where delivery standards are still not firmly set, there is always the risk of making the wrong decision. Those seeking to outsource would do well to examine the pros and cons, define what could be outsourced, sift and search for the appropriate partner before venturing out.

Chillibreeze has been a part of this industry, offering content outsourcing services. We have also been avid observers of the trends and developments in this space. Combining these two roles, our team of talented writers and researchers has compiled this publication, the ‘Top Tens in Outsourcing’, covering a number of interesting and relevant aspects of the industry.

We believe that we are in the midst of something very big – a movement that could change the business landscape of the future, forever. So, let us hold on to our seat belts and get ready for the rest of the exciting ride!